The Proactive Front Office Coordinator

This self-directed short course is designed to elevate the performance of dental front office teams by focusing on communication, behavioural understanding, and operational consistency. Blending inspirational learning with practical tools, the course empowers reception staff to become confident, proactive contributors to a practice’s success.

Participants will gain access to:

• A recorded training session focused on front office excellence

• Insights from the renowned story “Johnny the Bagger”, highlighting the power of personalisation and service

• The DISC personality profiling tool to better understand and tailor communication with patients

• Practical telephone techniques to improve scheduling and conversion

• A daily front office checklist and workbook to ensure consistency and effectiveness

• An action list to support immediate implementation of learnings

This course is ideal for receptionists, treatment coordinators, and practice managers who want to improve patient connection, increase appointment bookings, and contribute to a more cohesive and efficient front desk environment.