The Proactive Front Office Coordinator

Course Outline: Front Office Excellence – Short Course

This short course is designed to strengthen the performance, confidence, and consistency of dental front office teams. Through a structured video introduction and recorded training session, participants learn practical systems for managing patient communication, scheduling, and daily workflows. The course includes DISC profiling to improve self-awareness and communication styles, alongside proven telephone techniques to enhance first impressions and conversion. Practical reception checklists support daily execution and accountability, while the Front Office Coordinator (FOC) Workbook provides guided exercises and implementation tools. Real-world scenarios, including the “Johnny the Bagger” example, reinforce mindset, service standards, and ownership. An action list ensures learning is translated into measurable behaviour change and improved front desk performance.