The Proactive Practice Manager – Self Directed Learning

Program Outline: The Effective Dental Practice Manager

This program is designed to equip dental practice managers with the practical skills, systems, and leadership frameworks required to run a high-performing, profitable, and well-organised dental practice. Drawing directly from proven Momentum Management methodologies, the program focuses on real-world application rather than theory.

Participants will gain clarity on the role of the Practice Manager, including responsibilities in leadership, communication, operations, and financial oversight. A strong emphasis is placed on conflict management—providing structured strategies to manage patients, dentists, and team members confidently while creating win-win outcomes.

The program covers recruitment and training systems to help practices attract, hire, onboard, and retain high-quality team members using repeatable processes. Managers will also learn how to protect and enhance the practice image through consistent standards, patient experience, and internal marketing alignment.

Key performance indicators (KPIs), expense control, and financial systems are addressed to ensure managers can track performance, identify inefficiencies, and support sustainable growth. Finally, the program develops leadership, motivation, and time-management skills so managers can lead teams effectively, manage priorities, and create accountability within the practice.

This program is practical, systems-driven, and designed for immediate implementation.