Treatment Coordinator Master Class 2025

CURRENTLY LIVE AND RECORDED PLAYBACK

This 6-week program is designed to equip dental professionals with the essential skills and knowledge to excel as a Treatment Coordinator. Each 90-minute session will delve into critical aspects of the TxC role, from patient communication and presentation skills to financial coordination and case acceptance strategies. Participants will learn how to build rapport, effectively present treatment plans, navigate financial discussions, and ultimately drive patient acceptance, leading to increased practice production and patient satisfaction. This unique course is tailored to help your team members support you in treatment plan presentation and discussion of financial options.

Course Structure:

• Week 1: September 11  2.30pm – 4pm AEST

The Foundation: Building Rapport and Understanding Patient Needs

• • Role of the TxC and its impact on practice success.
  • Building rapport and establishing trust with patients.
  • Active listening and effective communication techniques.
  • Identifying patient concerns and motivations.

• Week 2: September 18  2.30pm – 4pm AEST

Presenting Treatment Plans with Confidence

• • Structuring and delivering compelling treatment presentations.
  • Visual aids and technology for enhanced presentations.
  • Addressing patient questions and concerns effectively.
  • Tailoring presentations to individual patient needs.

• Week 3: October 2  2.30pm – 4pm AEST 

Financial Coordination and Case Acceptance

• • Understanding dental insurance and payment options.
  • Presenting financial arrangements with clarity and sensitivity.
  • Overcoming financial objections and barriers to treatment.
  • Developing effective case acceptance strategies.

• Week 4: October 9  2.30pm – 4pm AEDT

Advanced Techniques and Ongoing Success

• • Advanced communication and negotiation skills.
  • Follow-up and patient retention strategies.
  • Tracking and measuring TxC performance.
  • Continuous improvement and professional development.

• Week 5 : October 16  2.30pm – 4pm AEDT

Lead Conversion by the Treatment Coordinator

• • Supporting the clinician with treatment coordination
  • Building relationships with leads and determining their ‘why?’
  • Sales techniques and sales strategies
  • Tracking and measuring conversion
• Week 6: October 30  2.30pm – 4pm AEDT

Follow Up of Incomplete Treatment and Treatment Plans

• • Identifying and keeping track of incomplete treatment
  • Creating a system so no patient falls through the gaps
  • Verbal Skills needed to convert incomplete treatment over a phone call
  •  Bringing it all together

Overall Course Outcomes:

• Develop the skills necessary to effectively communicate treatment plans to patients.
• Master financial coordination and case acceptance techniques.
• Enhance patient rapport and build lasting relationships.
• Increase treatment acceptance rates and practice production.
• Understand how to track and improve personal performance.

Participants will learn to incorporate all these skills into their repertoire via combined training, role playing and homework tasks.