Elevate Communication for Your Practice: The Front Office Coordinator’s Communication Masterclass LIVE ONLINE 6 WEEK COURSE

In today’s competitive landscape, the role of your receptionist/front office coordinator has evolved dramatically. Gone are the days when a “receptionist” simply took calls and processed payments. The modern front office coordinator is the first impression and a vital growth engine for your practice, wielding the power to transform inquiries into loyal patients and cultivate lasting relationships.

We understand the immense value of a skilled front office. That’s why we a have developed an exclusive training program designed to unleash the full potential of your front office team. Not only will we train your team member, we will help them learn how to use their new skills with role playing!

Introducing: The Front Office Coordinator’s Communication Masterclass – Exclusive Training in Communication Skills for Front Office Coordinators.

This isn’t just another training course; it’s a strategic investment in your practice’s future. Our comprehensive, 6-hour program will equip your front office coordinators with the cutting-edge verbal skills needed to consistently grow your practice, session by session.

Imagine a front office team that can:

• Create deeper, more meaningful relationships with every patient interaction.
• Significantly reduce the risk of losing valuable new patients who call your office.
• Master the art of converting leads into booked appointments, ensuring your marketing spend delivers maximum ROI.
• Build rapport and trust quickly, turning casual inquiries into committed patients.
• Implement actionable steps to dramatically reduce cancellations and no-shows.
• Transform “fee-shoppers” into loyal, long-term patients.
• Confidently and compassionately handle even the most upset patients, turning challenges into opportunities.

This is what our Front Office Coordinator’s Communication Masterclass delivers.

Our tailored approach combines expert instruction with dynamic, confidence-building role-playing opportunities. Each of the six, hour-long sessions is designed to provide practical, actionable strategies that your team can implement immediately.

Course Outline:

All sessions are live online and are held from 2:00 PM – 3:00 PM AEST on the following Thursdays:

Session 1: Answering the Phone and Benefit + Procedure Statements

• Date: Thursday, June 26, 2025
• Content:
  • The critical “first impression” – making every phone call count.
  • Crafting compelling benefit-driven statements that resonate with patient needs.
  • Effectively communicating procedure information with clarity and confidence.
  • Establishing immediate rapport and professionalism over the phone.

Session 2: Active Listening and Objection Handling

• Date: Thursday, July 3, 2025
• Content:
  • The power of truly hearing your patients: advanced active listening techniques.
  • Identifying unspoken concerns and underlying motivations.
  • Mastering the art of turning objections into opportunities for connection and conversion.
  • Scripts and strategies for common patient hesitations.

Session 3: Reducing Cancellations

• Date: Thursday, June 10, 2025
• Content:
  • Understanding the root causes of cancellations and no-shows.
  • Proactive communication strategies to solidify appointments.
  • The “re-appointment” conversation: turning a cancellation into a reschedule.
  • Building patient commitment and value from the initial call.

Session 4: Bonus Skill Development Session: Role Play Only

• Date: Thursday, July 17, 2025
• Content:
  • A dedicated session for immersive, real-world scenario practice.
  • Personalized feedback and coaching in a supportive environment.
  • Putting theory into practice: applying learned techniques to diverse patient interactions.
  • Building muscle memory for confident and effective communication.

Session 5: Leads and Call Conversion

• Date: Thursday, July 24, 2025
• Content:
  • Optimizing your front office for maximum lead conversion.
  • Identifying high-value leads and tailoring your approach.
  • The “close”: techniques for securing appointments efficiently and ethically.
  • Ensuring every marketing dollar translates into a new patient.

Session 6: Difficult Conversations with Patients

• Date: Thursday, July 31, 2025
• Content:
  • Strategies for diffusing tension and de-escalating challenging situations.
  • Communicating empathy and understanding even when facing anger or frustration.
  • Setting clear boundaries and maintaining professionalism.
  • Turning a negative experience into a positive resolution.

Don’t let your front office be an untapped resource. Invest in the Front Office Coordinator’s Communication Masterclass and empower your team to become true practice growth partners.

Secure your receptionist’s spot today and watch your practice thrive!