Elevate Your Dental Front Office: Mastering Patient Experience & Practice Efficiency (Live Online 1 Day Course)

This intensive full day short course is designed to transform your front office coordinator into a powerhouse of efficiency and patient delight. By mastering key skills in communication, scheduling, and patient management, your coordinator will not only enhance the patient experience but also directly contribute to increased treatment acceptance and practice profitability. This course provides practical, actionable strategies to streamline daily operations, minimise stress, and build a thriving, patient-centric environment.

 Learning Objectives:

• Answering the Phone with Excellence: Learn to create a positive first impression by mastering professional phone etiquette, effectively handling inquiries, and converting calls into appointments.
• Strategic Appointment Book Management: Develop a system for efficient scheduling, minimising gaps, maximising production, and accommodating emergency appointments seamlessly.
• Handling Patient Objections with Confidence: Acquire proven techniques for addressing common patient concerns regarding treatment, finances, and scheduling, leading to increased treatment acceptance.
• The Power of the Morning Huddle: Understand the importance of the daily huddle, learn how to contribute effectively, and utilize this time for team alignment and problem-solving.
• Effective Intra-Practice Communication: Develop clear and concise communication strategies to ensure seamless information flow between the front office, clinical team, and patients.
• Managing Incomplete Treatment & Recalls: Implement systems for proactively tracking and addressing incomplete treatment plans and managing recall appointments to ensure patient retention and continued care.
• Cultivating a Positive Patient Experience: Learn how to create a welcoming and efficient environment that fosters patient loyalty and positive word-of-mouth referrals.