With more than 25 years of industry knowledge, we have made a difference in thousands of practices – Is yours next?
Download the short courses brochure
Join us for Momentum’s essential Short Courses, presented to you in a flexible, accessible, live online format.
You will have the option to pay via credit card or a direct funds transfer. Once payment has been completed you will be emailed the event confirmation and details. Our terms and conditions for ticket purchase are outlined on our website.
CPD Hours
8 hours CPD for each full day course and 1 point per hour for online courses.
Virtual Event
- This event has passed.
The Proactive Front Office Coordinator
March 31 @ 9:00 am - 5:00 pm AEDT
Virtual Event
- $850 plus GST
Set the tone for the practice as you lead office morale and production. Front office coordinators are the face of the practice, and make an immeasurable difference to the experience of the patient and the success of the practice. This course focuses on advanced phone skills, handing objections, methods to maximise bookings and increase appointment commitment, and ways to structure the ideal day.
You will learn:
- advanced phone skills for converting new callers into patients
- methods to maximise bookings, handle emergencies, increase appointment commitment and prevent cancellations
- crucial conversation methods to handle objections and reduce conflict.
- masterful communication skills to build patient loyalty
- how to make sure you and your practice get a reputation for wonderful patient care.