The Ultimate Dental Treatment Coordinator: 4 Weeks to Excellence 4 x 90mins sessions August 1, 8, 15 + 29

This 4-week program is designed to equip dental professionals with the essential skills and knowledge to excel as a Treatment Coordinator. Each 90-minute session will delve into critical aspects of the TxC role, from patient communication and presentation skills to financial coordination and case acceptance strategies. Participants will learn how to build rapport, effectively present treatment plans, navigate financial discussions, and ultimately drive patient acceptance, leading to increased practice production and patient satisfaction.

Course Structure:

• Week 1: The Foundation: Building Rapport and Understanding Patient Needs
  • Role of the TxC and its impact on practice success.
  • Building rapport and establishing trust with patients.
  • Active listening and effective communication techniques.
  • Identifying patient concerns and motivations.
• Week 2: Presenting Treatment Plans with Confidence
  • Structuring and delivering compelling treatment presentations.
  • Visual aids and technology for enhanced presentations.
  • Addressing patient questions and concerns effectively.
  • Tailoring presentations to individual patient needs.
• Week 3: Financial Coordination and Case Acceptance
  • Understanding dental insurance and payment options.
  • Presenting financial arrangements with clarity and sensitivity.
  • Overcoming financial objections and barriers to treatment.
  • Developing effective case acceptance strategies.
• Week 4: Advanced Techniques and Ongoing Success
  • Advanced communication and negotiation skills.
  • Follow-up and patient retention strategies.
  • Tracking and measuring TxC performance.
  • Continuous improvement and professional development.

Learning Outcomes:

Overall Course Outcomes:

• Develop the skills necessary to effectively communicate treatment plans to patients.
• Master financial coordination and case acceptance techniques.
• Enhance patient rapport and build lasting relationships.
• Increase treatment acceptance rates and practice production.
• Understand how to track and improve personal performance.

Specific Weekly Learning Outcomes:

Week 1: The Foundation: Building Rapport and Understanding Patient Needs:

• Participants will be able to define the role of the TxC and its importance.
• Participants will be able to apply active listening and empathy in patient interactions.
• Participants will be able to identify patient concerns and motivations through effective questioning.
• Participants will be able to build initial rapport with a patient.

Week 2: Presenting Treatment Plans with Confidence:

• Participants will be able to structure and deliver clear and concise treatment presentations.
• Participants will be able to utilise visual aids to enhance patient understanding.
• Participants will be able to address patient questions and objections with confidence.
• Participants will be able to tailor presentations to individual patient needs.

Week 3: Financial Coordination and Case Acceptance:

• Participants will be able to explain dental insurance and payment options to patients.
• Participants will be able to present financial arrangements in a clear and professional manner.
• Participants will be able to overcome financial objections and barriers to treatment.
• Participants will be able to implement effective case acceptance strategies.

Week 4: Advanced Techniques and Ongoing Success:

• Participants will be able to apply advanced communication and negotiation techniques.
• Participants will be able to develop effective follow-up and patient retention strategies.
• Participants will be able to track and measure their TxC performance.
• Participants will be able to create a plan for ongoing professional development.