What happens on the phone can make or break a practice. Exceptional Communication gives your staff the verbal skills to convert shoppers into patients.

Staff learn on the job with three CDs, print-ready materials, three mystery calls and coaching feedback reports.

90 minutes of training covers:

• Answering the phone professionally
• Politely placing a call on hold
• Successfully handling the new patient call
• Making an appointment efficiently and effectively
• Dealing with cancellations
• Confirming appointments
• Filling last-minute gaps in the appointment book