What happens on the phone can make or break a practice. Exceptional Communication gives your staff the verbal skills to convert shoppers into patients.
Staff learn on the job with three CDs, print-ready materials, three mystery calls and coaching feedback reports.
90 minutes of training covers:
- Answering the phone professionally
- Politely placing a call on hold
- Successfully handling the new patient call
- Making an appointment efficiently and effectively
- Dealing with cancellations
- Confirming appointments
- Filling last-minute gaps in the appointment book