Telephone Techniques

You only get one chance to make a first impression

Train your front office team to maximise each patient call

What happens on the phone can make or break a practice. Exceptional Communication gives your staff the verbal skills to convert shoppers into patients.

Staff learn on the job with three CDs, print-ready materials, three mystery calls and coaching feedback reports.

90 minutes of training covers:

  • Answering the phone professionally
  • Politely placing a call on hold
  • Successfully handling the new patient call
  • Making an appointment efficiently and effectively
  • Dealing with cancellations
  • Confirming appointments
  • Filling last-minute gaps in the appointment book

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