Set the tone for the practice as you lead office morale and production. Front office coordinators are the face of the practice, and make an immeasurable difference to the experience of the patient and the success of the practice. This course focuses on advanced phone skills, handing objections, methods to maximise bookings and increase appointment commitment, and ways to structure the ideal day.
You will learn:
• advanced phone skills for converting new callers into patients
• methods to maximise bookings, handle emergencies, increase appointment commitment and prevent cancellations
• crucial conversation methods to handle objections and reduce conflict.
• masterful communication skills to build patient loyalty
• how to make sure you and your practice get a reputation for wonderful patient care.