Courses

Dental practices need a business focus more than ever before, and you are the key person of influence at the practice to ensure that this happens. Gain tools to build and sustain business success. Learn clear and practical solutions for immediate implementation in your practice. You will learn to: • manage finances, budgets and KPIs • effectively manage and motivate staff • handle conflict • efficiently manage schedules and workloads • implement marketing campaigns and evaluate their success • lead and develop a strong team.

Set the tone for the practice as you lead office morale and production. Front office coordinators are the face of the practice, and make an immeasurable difference to the experience of the patient and the success of the practice. This course focuses on advanced phone skills, handing objections, methods to maximise bookings and increase appointment commitment, and ways to structure the ideal day. You will learn: • advanced phone skills for converting new callers into patients • methods to maximise bookings, handle emergencies, increase appointment commitment and prevent cancellations • crucial conversation methods to handle objections and reduce conflict. • masterful communication skills to build patient loyalty • how to make sure you and your practice get a reputation for wonderful patient care.

Presentations without selling, strengthen patient relationships and improve dentist-patient etiquette. Build trust with your patients and create loyalty towards your practice by using relationship building techniques based on solid neuroscience. You will learn: • Communication mastery beyond scripted verbal skills. • Ethical management of patients’ expectations, needs and wants. • How to understand what a patient really wants, and the truth about what’s standing in their way. • Planning and preparation for case presentation. • How to present financial options to your patients without scaring them away.

Being an excellent chairside assistant has benefits for everyone! It’s great for the patient, it’s great for the dentist, it’s great for the team, and most of all it’s great for the chairside assistant themselves. This training allows chairside assistants to be more than just a person who provides suction for patients. You will learn how to: • set up each day for success with a well-run morning meeting • support your dentist with engaging patient communication • apply the fundamentals of four-handed dentistry and anticipate your dentist’s every need • run efficient sterilisation procedures • build the practice’s reputation for truly caring.

Learn the “Four Ps” of an outstanding business. You will master four key areas: • Production: Achieving targets, budgets and managing by numbers • Patients: How to attract, diagnose and present treatment and retain your patients • Processes: Implementation of tried and tested systems and processes to run your practice effortlessly • People: How to hire, train and retain the perfect team Momentum has developed unique software that supplements and supports each area of your business as outlined above. Learn how these systems will streamline your business and ensure it is exceptional for years to come.

A focus on marketing is essential for practice growth! Attract and retain your ideal patient base, learn the essentials of digital and website marketing and build your marketing strategy. In this workshop you will learn to: • formulate a 3-month marketing strategy to begin using immediately in your practice • build your digital marketing toolkit and improve your online presence • develop internal marketing methods to improve the patient experience and to drive loyalty • obtain effective techniques to reactivate and reconnect with past patients • identify who your ideal patients are and how to retain them • generate referrals.

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Discover how to transform your hygiene/therapy department into the heart of your practice. Learn how to wow your patients and keep them returning to your practice. You will learn: • how to build trust and lasting relationships with your patient base • how to maximise rebooking and commitment to the preventative care program • enhanced communication and education skills • how to motivate your patients to accept treatment recommendations • the best ways to work with your dentist to ensure optimal patient outcomes.

Nothing is more important in business than having a winning team. It’s essential to get the right people in the first place, and to have systems that set them up for success. Learn how to hire and retain the team of your dreams. Learn how to grow your team with tried and tested mentoring strategies and increase your productivity in the process. You will learn: - Momentum’s exclusive 10-Step process for hiring - how to design and implement training plans - how to create an induction process that will have team members off to the best start from Day 1 - how to choose the right associate and mentor them for success - how to mentor OHTs for outstanding results.

Learn streamlined practice systems that run themselves! Put your practice on autopilot and live life on your terms…without sacrificing your income! You will learn to: • structure your practice to allow you freedom to live life the way you wish, while generating a healthy income • implement systems to run the practice rather than letting the practice run you • understand your numbers and diagnose practice problems from your smart phone • hire, train and retain a world class team.